BizHub GY

BizHub GY

Command Center for Guyanese SMEs

Sign in

Data Deletion Instructions

Last updated: 20 May 2026

You can request deletion of your BizHub GY account and the personal information we hold about you at any time. This page explains how to do it, what gets deleted, what we have to keep for legal reasons, and how long the process takes.

How to request deletion

You have three options, depending on what you want to delete:

Option A — Delete your entire BizHub GY account

This removes everything: your profile, business details, Vault documents, invoices, service requests, leads, notification preferences, and WhatsApp opt-in records (subject to the retention exceptions in the next section).

  1. Email us at support@bizhubgy.com from the address on your account.
  2. Subject: Delete my BizHub account
  3. Body: confirm you want your account and personal data deleted.
  4. We'll reply within one business day to confirm the request.
  5. Deletion completes within 30 days. We'll email a final confirmation when done.

Self-service in-app deletion is on our roadmap and will appear under Account → Settings once available. Until then, email is the canonical path.

Option B — Disconnect WhatsApp only

Keep your BizHub account but remove your WhatsApp number and conversation history with our assistant:

  1. Fastest: reply STOP to any of our WhatsApp messages. We immediately stop sending and flag your number as opted out.
  2. Or in-app: sign in at bizhubgy.com → Account → Notifications → WhatsApp → Disable WhatsApp.
  3. For full removal of your WhatsApp number from our records (not just opt-out), email support@bizhubgy.com with subject Remove my WhatsApp data.

Option C — Delete specific data only

If you want to keep your account but remove specific items (e.g. a Vault document, an invoice, a saved lead):

  • Vault documents — sign in → Vault → tap the document → Delete.
  • Invoices, estimates, receipts — sign in → Invoicing → tap the document → Delete (only drafts; sent invoices are retained for tax purposes — see below).
  • Saved leads — sign in → Leads → Saved → tap the lead → Remove.
  • Anything else — email support@bizhubgy.com describing what you'd like removed.

What gets deleted

When you request full account deletion (Option A), we delete or permanently anonymise the following:

  • Your account profile — name, email, password, phone number, profile picture, language and timezone preferences
  • Your business profile — company name, TIN, address, contact details, logo
  • All Vault documents you uploaded
  • Service requests in draft, submitted, or in-progress states
  • Saved leads, notification preferences, push subscriptions
  • Your WhatsApp number, opt-in record, and conversation history with the BizHub assistant
  • Email addresses captured during support correspondence
  • Account-linked metadata in our analytics and audit logs (or anonymised so it cannot be tied back to you)

What we must keep — and why

Some information is retained even after deletion, where the law requires it or where we have an overriding legitimate interest:

  • Invoices and financial records — retained for 7 years to satisfy Guyanese tax record-keeping requirements (Income Tax Act, VAT Act). These remain associated with your former account ID but are not used to contact you.
  • Completed service requests — kept as an audit trail when documents were filed with a government agency on your behalf, for up to 7 years.
  • Payment records — Stripe retains payment data per their own retention policy and applicable financial regulation.
  • Aggregated and anonymised data — usage statistics that cannot reasonably be tied back to you may be retained indefinitely for product improvement.
  • Security and abuse records — IP addresses, login attempts, and similar data related to suspected fraud or abuse may be retained for up to 2 years to protect other users and our platform.
  • Backup snapshots — encrypted backups roll over on a maximum 35-day cycle. Deleted records are purged from backups as those snapshots age out; we don't restore deleted user data from backups except in disaster-recovery scenarios.

How long deletion takes

  • WhatsApp opt-out (STOP) — immediate.
  • Confirmation of receipt — within 1 business day of your email.
  • Active records deleted — within 30 days of confirmation.
  • Backup purge — within 35 days as the backup rotation completes.
  • Final confirmation email — sent when deletion is complete.

Cancellation and refunds

Account deletion does not automatically refund any prepaid subscription time. If you'd like to cancel an active subscription as part of deletion, mention this in your email and we'll handle both together. Pro-rated refunds, where applicable, follow the terms in your billing agreement.

Verification

For security, we may ask you to confirm your identity before processing a deletion request — typically by replying from the email address on your account, or by verifying control of your WhatsApp number. This protects you against someone else attempting to delete your data without permission.

Contact

  • Email: support@bizhubgy.com
  • WhatsApp opt-out: reply STOP to any message we send
  • Postal: Pruvest Inc, 2201 Layou Street, North Ruimveldt, Georgetown, Region 4, Guyana

See also our Privacy Policy for the full picture of what we collect and how we use it.